Shipping policy

Smart Official serves supported destinations across Pakistan using available courier/logistics partners. The dates shown on the website are operational estimates and should not be treated as guaranteed courier appointments.

1. Order date

The Ordered date displayed on a product page is the current date in Pakistan time.

2. Estimated shipped date

• If the current time is before 12:00 PM Pakistan time, the estimated shipped date is the same day.
• If the current time is 12:00 PM or later, the estimated shipped date moves to the next day.
• If the calculated shipped date is a Sunday, it moves to the following Monday.

This is a storefront estimate and actual handover may differ because of verification, courier pickup schedules, public holidays, inventory or operational conditions.

3. Estimated delivered date range

The product page displays a delivery window beginning on the day after the estimated shipped date and extending up to 10 days after the shipped date. Actual delivery can occur earlier or later depending on destination and courier operations.

4. Delivery coverage

Courier service depends on supported routes and serviceable areas. Some remote or restricted locations can require additional time, pickup arrangements or an alternative nearby service point.

5. Customer responsibilities

Please provide a complete and accurate delivery address, city and reachable phone number. Keep your phone available when the courier contacts you. Incomplete or unreachable delivery information may delay or prevent delivery.

6. Cash on Delivery

Cash on Delivery is available on eligible orders. Where a product has parcel opening enabled, the relevant product page displays the parcel-checking message. Courier handling procedures may apply at delivery.

7. Delays and failed attempts

Weather, road conditions, public holidays, high courier volume, operational disruptions, customer unavailability, incorrect contact details or address problems can affect delivery. A courier may make additional attempts or return a parcel according to its operational process.

8. Damaged or incorrect product concerns

If there is an eligible product issue, contact us within the first 24 hours after delivery as described in the Return / Change Policy. Keep the product, accessories and available packaging reasonably preserved while the case is reviewed.

9. Contact

For shipping assistance contact Smart Official at 03026816856 or sparnixstore@gmail.com and provide your order number.